Include FAQs Answer #3

  • Change of Mind:
  • Items returned within 7 calendar days of their original shipment date in same as new condition will be eligible for a full refund or store credit. Refunds will be charged back to the original form of payment used for purchase. Customer is responsible for shipping charges when making returns and shipping/handling fees of original purchase is non-refundable.

  • Faulty:
  • Where you find the item purchased on our website is faulty, within 30 calendar days from the day it was delivered to you, you may contact us by email to info@christmasmall.com.au If there is a major failure with the item, we will offer return for refund or exchange.
    When an item is damaged through misuse or abnormal use, we will not provide a refund or exchange.
    Refunds for all purchases on our website will be facilitated through your original payment method.
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