FAQs

This is an approximate conversion table to help you find your size. If you have already purchased an item by our brand, we recommend you select the same size as indicated on its label.

WHAT ARE SHIPPING TIMES AND COSTS?

  • 95% of our orders are dispatched the next business day once payment has been approved.
  • In-store collection available within 1 to 2 business days
  • Next-day and Express delivery options also available
  • The delivery fee is calculated by the weight of the items, plus the delivery location. It will be automatically calculated at Checkout. FREE delivery on orders $99.
  • See the Shipping Policy for details on shipping methods, costs and delivery times

WHAT PAYMENT METHODS CAN I USE?

Christmas Mall accepts the following payment methods:

  • Credit Card: Visa, MasterCard, Discover, American Express, JCB, Visa Electron. The total will be charged to your card when the order is shipped.
  • Christmas Mall features a Fast Checkout option, allowing you to securely save your credit card details so that you don't have to re-enter them for future purchases.
  • PayPal: Shop easily online without having to enter your credit card details on the website.Your account will be charged once the order is completed. To register for a PayPal account, visit the website paypal.com.

WHAT IS YOUR EXCHANGES, RETURNS AND REFUNDS POLICY?

  • Change of Mind:
  • Items returned within 7 calendar days of their original shipment date in same as new condition will be eligible for a full refund or store credit. Refunds will be charged back to the original form of payment used for purchase. Customer is responsible for shipping charges when making returns and shipping/handling fees of original purchase is non-refundable.

  • Faulty:
  • Where you find the item purchased on our website is faulty, within 30 calendar days from the day it was delivered to you, you may contact us by email to info@christmasmall.com.au If there is a major failure with the item, we will offer return for refund or exchange.
    When an item is damaged through misuse or abnormal use, we will not provide a refund or exchange.
    Refunds for all purchases on our website will be facilitated through your original payment method.